Chard
I have never used a self store facility before, but after my experience with UK Storage Company, I would use their facilities again. I found the staff friendly, polite and helpful at every turn. I really got the impression that the service they could give meant more to this small company, than just making money, and keeping their units "working". Their terms and conditions seemed to me to be more than fair, and were really stacked in the customers favour anyway, add to that a willingness to be flexible and accommodate the clients needs if at all possible, and it strikes me you have a formula for success. Your reputation should grow as satisfied customers pass on their recommendations.