We aim to deliver exceptional service to every customer and support our colleagues by setting high standards and continuously seeking opportunities for improvement.
We are people-focused, prioritising customer and employee satisfaction and exceeding expectations. We value diversity, promote collaboration, and ensure mutual respect in interactions with both customers and colleagues. This creates an inclusive and supportive environment.
We prioritise integrity in all actions and communications. Upholding honesty and ethical conduct, we foster trust among customers and colleagues.
We embrace change positively and actively seek innovative ways to enhance customer experiences and collaborate with colleagues for continuous improvement.
We prioritise customer satisfaction, exceeding expectations through proactive, empathetic, and personalised service. We treat our colleagues with respect, fostering a positive and supportive work environment.
We hold ourselves accountable for our actions, taking responsibility to address customer needs promptly and effectively. We also respect and support our colleagues’ responsibilities and contributions.
We are dedicated to sustainability, actively minimising our environmental impact through responsible business practices, energy-efficient operations, and the pursuit of eco-friendly initiatives.
We aim to deliver exceptional service to every customer and support our colleagues by setting high standards and continuously seeking opportunities for improvement.
We are people-focused, prioritising customer and employee satisfaction and exceeding expectations. We value diversity, promote collaboration, and ensure mutual respect in interactions with both customers and colleagues. This creates an inclusive and supportive environment.
We prioritise integrity in all actions and communications. Upholding honesty and ethical conduct, we foster trust among customers and colleagues.
We embrace change positively and actively seek innovative ways to enhance customer experiences and collaborate with colleagues for continuous improvement.
We prioritise customer satisfaction, exceeding expectations through proactive, empathetic, and personalised service. We treat our colleagues with respect, fostering a positive and supportive work environment.
We hold ourselves accountable for our actions, taking responsibility to address customer needs promptly and effectively. We also respect and support our colleagues’ responsibilities and contributions.
We are dedicated to sustainability, actively minimising our environmental impact through responsible business practices, energy-efficient operations, and the pursuit of eco-friendly initiatives.
In the beginning
UK Storage Company started trading in June 2005 with just one location in Bridgwater, Somerset. Husband and wife team, Keith and Cathy ran the business on their own, doing everything from meeting and greeting customers to sweeping the floors and cleaning the toilets! As you can imagine at the time finances were very tight. They could not afford to heat our home and we were often working long hours, sleeping at the facility at times.
The Awards Started Coming In
They soon won a couple of awards, first at the Somerset Business of the Year Awards winning New Business of the Year in 2005 for a business under 1 year old. Following that up the following year by winning 1st Place for Young Enterprenuer at the Somerset Business of the Year Awards 2006. These awards were supported by the FSB, Somerset County Council, Lloyds TSB Business (as it was named at the time) and Business Link amongst others.
Industry recognition
In 2011 we followed these awards up with an Excellence In Customer Service award from storage.co.uk, it’s something we’ve always prided ourselves in. Proper customer service for us is not about buzz words like “going the extra mile”, it’s getting things right on a consistent basis. No one is perfect all the time but if we get something wrong we want to treat people with respect, be friendly, put things right and ideally send all customers away happy. We aim to be a company that customers feel they can call up and talk to, ask any question they like and get the help they need.
Early expansion
UK Storage Company started trading in June 2005 with just one location in Bridgwater, Somerset. Husband and wife team, Keith and Cathy ran the business on their own, doing everything from meeting and greeting customers to sweeping the floors and cleaning the toilets! As you can imagine at the time finances were very tight. They could not afford to heat our home and we were often working long hours, sleeping at the facility at times.
As we’ve added each new site the approach hasn’t changed, with the same care and attention given to each one. We now have a team of excellent staff who help us take care of everything but we haven’t forgotten where we came from.
Pithos capital
In 2023, Keith and Cathy parted ways and sold the business to Pithos Capital, a company with self storage facilities in other countries. As a family owned business themselves, the ethos has not changed, look after the customer, make the service as stress free as possible and do everything we can to make the customer want to return time and time again.
We are proud to be a member of the UK Self Storage Association. To become a member all self storage companies have to undergo a rigorous vetting with the SSA checking on levels of security, customer service and storage quality. You be assured that your goods will be safe with us and your storage unit will be up to your requirement.
